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17. These days, all the people around the world try to stay at their homes. Researchers asked people about
their communication preferences during the quarantine because of the pandemic, Covid-19.

5%
15%

25%
55%

Which of the following is NOT correct according to the graphic above?

A) People prefer texting messages more than sending an e-mail.

B) Face to face communication is the most popular way of communication.
C) Texting messages is less popular than making video chats among the people.
D) People prefer making video calls more than the other ways of communication.

18. Secretary : Good morning, The Sun company. - - - -?
Customer : Good morning. Could you put me through the director Johnson, please?
Secretary : - - - -?
Customer : Sure. It’s Tim Black.
Secretary : I’ll check, just a moment please.
Customer : OK. I’ m waiting.
Secretary : Sorry Mr. Black. He is in a meeting so he is not available at the moment.
- - - -?
Customer : No thanks . I will call back later. Thank you.
Secretary : Thank you .

Which of the following does NOT complete the conversation above?

A) Do you want to leave a message
B) May I ask who is calling

C) May I put the phone down now, please
D) How may I help you

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