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3. Linda : Hello, this is Linda calling. May I speak to Asaf, please?
Maria: Hi, Linda. I am Asaf’s sister. He is not at home. - - - -
Linda : No, thanks. I will call back later.

Which of the following completes the conversation above?

A) I put him through.
B) Can you hold on a minute?
C) Don’t disturb him anymore.
D) Would you like to leave message?

4. My name is Kate. I have got a friend called Emma. She is my best friend. I always count on her. She never tells my
secrets to anyone, so I always trust her. She also backs me up, and I always support her. I get on well with her. We are
true friends. We like reading books and hiking. We have something in common.

Which of the following is NOT correct?
A) Emma thinks Kate is jealous.
B) Emma and Kate are true friends.
C) Kate trusts Emma because Emma never tells her secrets to anyone.
D) Kate has got a friend called Emma.

5. Paul : Hello, this is Paul from Master Company. How can I help you?
Kenneth: Hi, I bought a kettle from your company, but it doesn’t work.

Paul : OK. Can you give your order number please?
Kenneth : It’s 076434.
Paul : I’m checking.... We can replace it with new one. Please send us the product and we will send you a new one in
two weeks.
Kenneth : Alright .Have a nice day.
Paul : You,too.

Which one is CORRECT according to the conversation?
A) The customer calls for a delivery problem.
B) The customer is Paul.
C) The call center asks the customer’s telephone number.
D) Paul solves the problem of the customer.

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