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184 is a health service telephone number. It is 24/7 call and
contact centre of Ministry of Health across Turkey.

These days people must stay at home because of Covid-19
disease around the world and 184 is a very busy line.

Call Center Operator: Good evening! Operator Pelin speaking.

Mrs. Serin: I need your help. Unfortunately I don’t feel well.
Call Center Operator: Calm down, please. Now, answer my
questions. Firstly, what is your name?
Mrs. Serin: Ayşe Serin.

Call Center Operator: How did you notice that you don’t feel
well? How old are you?

Mrs. Serin: I have a high fever and I cough a lot. I am 69
years old.

Call Center Operator: Keep calm. Don’t hang up the phone. Are
you calling us from the Atatürk Street?

Mrs. Serin: OK, yes. Wait a minute. The doorbell is ringing.
I’ll get back in a minute.

Call Center Operator: Mrs. Serin, please answer the door
after we finish our call and keep the social distance.

Tell the person about your situation. Now we are sending our emergency team to take you to the hospital in a few minutes.
Mrs. Serin: Thanks a lot. I am waiting at home.

What is the CORRECT solution for the problem?

A) Mrs. Serin should call her neighbours.
B) An emergency team should help her.

C) Call centre Operator should send her medicine.
D) Her neighbour should give information.

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